At Solen Energy, we strive to streamline every aspect of our operations, including customer management on our webstore. Adding customers to our platform is a straightforward process that ensures seamless synchronisation between our webstore and Microsoft Dynamics 365 Business Central. Here's how it works:
 

1. Adding Customers to Business Central
To initiate the process, our customer account team adds new customers to Microsoft Dynamics 365 Business Central. This centralized system serves as the backbone of our customer management process, ensuring that all customer information is accurately recorded and maintained.
 

2. Automatic Syncing to the Webstore
Once a customer is added to Business Central, their information is automatically synced to our webstore. This integration ensures that our webstore is always up-to-date with the latest customer data, including contact details, credit, and order history.

3. Creating Passwords for Customers
After a customer has been added to the webstore, they will need a password to access their account. A member of Solens customer account team can create a password for the customer within the webstore's administrative dashboard. Alternatively, customers can request a new password themselves by visiting the webstore's login page and clicking on the "Forgot Password" link.
 

4. Ensuring Security and Convenience
We prioritise the security of our customers' accounts and information. Therefore, it's essential never to ask customers for their login details. Instead, we provide them with convenient options to set or reset their passwords securely through the webstore interface.
 

5. Empowering Customer Account Management
By following this process, we empower our customer account team to efficiently manage customer accounts and ensure a seamless experience for our customers. Whether it's creating passwords, updating account details, or assisting with any issues, our team is equipped to provide prompt and effective support.

 

Conclusion
At Solen Energy, we believe in making the customer experience as seamless and hassle-free as possible. By integrating our webstore with Microsoft Dynamics 365 Business Central and following standardized procedures for customer management, we ensure that our customers have access to accurate information and convenient account management options. Should you have any questions or require assistance with your webstore account, please don't hesitate to reach out to our dedicated customer support team. We're here to help every step of the way.